Refund Policy

1. Refund Eligibility Overview

Refund eligibility depends on several factors including course completion percentage, reason for withdrawal, and timing of the request. We've designed our policy to be fair to both students and our educational mission.

2. Cooling-Off Period (7 Days)

2.1 Full Refund Window

• Duration: 7 calendar days from enrollment date
• Refund Amount: 100% of fees paid
• Processing Time: 3-5 business days
• Conditions: No questions asked, regardless of course access

2.2 How to Request Cooling-Off Refund

1. Send email to tech@skillaipath.com with subject: "Cooling-Off Period Refund Request"
2. Include your enrollment details and preferred refund method
3. Refund will be processed within 3-5 business days
4. Course access will be revoked upon refund initiation

3. Partial Refunds (After 7 Days)

3.1 Refund Calculation Method

After the cooling-off period, refunds are calculated based on course completion percentage:

3.2 Valid Reasons for Partial Refunds

• Medical Emergency: Student or immediate family health issues
• Financial Hardship: Unexpected job loss or financial crisis
• Course Mismatch: Significant misalignment with course description
• Technical Issues: Persistent platform problems affecting learning
• Relocation: Sudden relocation affecting course participation
• Family Emergency: Serious family situations requiring immediate attention

3.3 Documentation Requirements

• Written explanation of circumstances leading to withdrawal
• Supporting documentation (medical certificates, job termination letters, etc.)
• Course progress review and feedback session with academic team
• Signed withdrawal acknowledgment form

4. Non-Refundable Scenarios

Important: Students who have accessed 50% or more of the course content are considered to have received substantial value and are eligible for completion certificates and all associated benefits including job placement support.

5. Processing Timeline and Methods

5.1 Refund Processing Schedule

5.2 Refund Methods

• Bank Transfer: Direct transfer to original payment account (3-5 business days)
• UPI: Instant refund to UPI ID used for payment
• Credit/Debit Card: Refund to original card (5-7 business days)
• Cheque: Physical cheque for amounts above ₹50,000 (7-10 business days)

6. EMI and Installment Refunds

6.1 EMI Refund Calculation

• Refunds are calculated on total course fee, not individual installments
• Future EMI payments are cancelled immediately upon refund approval
• Refund amount is net of any processing fees charged by payment partners
• Outstanding EMI balances may be adjusted against refund amounts

6.2 Payment Gateway Fees

• Transaction fees (typically 2-3%) may be deducted from refunds
• Currency conversion fees apply for international payments
• Third-party payment processor charges are non-refundable

7. Refund Request Process

7.1 Step-by-Step Refund Process

1. Initial Request: Email tech@skillaipath.com with refund request
2. Information Gathering: Complete refund application form
3. Documentation: Submit required supporting documents
4. Review Process: Academic team reviews request and course progress
5. Decision Communication: Receive written decision within review timeline
6. Refund Processing: Approved refunds processed within specified timeline
7. Confirmation: Receive refund confirmation and transaction details

7.2 Required Information for Refund Request

• Full name and enrollment details
• Course name and enrollment date
• Reason for refund request with supporting details
• Preferred refund method and account details
• Contact information for follow-up
• Any relevant supporting documentation

8. Appeals and Disputes

8.1 Refund Decision Appeals

• Students may appeal refund decisions within 15 days of notification
• Appeals must include new information or documentation not previously considered
• Appeals are reviewed by senior management team
• Final appeal decisions are communicated within 10 business days

8.2 External Dispute Resolution

• Unresolved disputes may be escalated to consumer courts
• Mediation services are available for disputes above ₹1 lakh
• All disputes are subject to Pune, Maharashtra jurisdiction

9. Special Circumstances

9.1 Course Cancellation by SkillAIPath

• Full Refund: 100% refund if course is cancelled before commencement
• Alternative Options: Transfer to next batch or different course
• Processing Time: 5-7 business days for course cancellation refunds

9.2 Technical Platform Issues

• Extended platform downtime (>48 hours) may qualify for partial refunds
• Alternative access methods provided during technical issues
• Course extensions offered for significant technical disruptions

9.3 Instructor Changes

• Major instructor changes may qualify for refund consideration
• Students notified 48 hours in advance when possible
• Replacement instructors maintain equivalent qualification standards

10. Contact Information for Refunds

10.1 What to Expect

• Acknowledgment of refund request within 24 hours
• Regular updates throughout the review process
• Clear communication of decision rationale
• Dedicated support for refund-related questions

11. Important Legal Information

11.1 Consumer Rights

• This policy complies with Indian Consumer Protection Act 2019
• Students have rights under Distance Learning regulations
• Refund decisions are subject to review by consumer forums

11.2 Company Information

• Legal Entity: KRISHNAV TEKNOLZY PRIVATE LIMITED
• Operating Brand: SkillAIPath
• Registration: Private Limited Company under Companies Act 2013
• GST Registration: Applicable taxes as per Indian tax laws