Effective Date: June 22, 2025
Last Updated: June 22, 2025
Introduction
Welcome to SkillAIPath ("we," "our," or "us"). We are an online education platform providing webinars, courses, and skill development programs through www.skillaipath.com. This Privacy Policy explains how we collect, use, and protect your information when you use our educational services, register for courses, attend webinars, or interact with our platform.
By using our services, you agree to the collection and use of information as described in this policy.
What Information We Collect
When You Register for Courses or Webinars
When you sign up for our courses, webinars, or download resources, we collect:
- Personal Details: Name, email address, phone number
- Professional Information: Job title, company, experience level
- Educational Preferences: Course interests, learning goals
- Communication Preferences: How you prefer to receive updates
Payment Information
For paid courses and services, we securely collect:
- Payment Details: Through our payment processor Razorpay
- Billing Information: Name, address, and payment method
- Transaction Records: Purchase history and payment status
Automatic Data Collection
Our website automatically collects:
- Usage Analytics: Pages visited, time spent, course progress
- Technical Information: IP address, browser type, device information
- Learning Behavior: Course completion rates, quiz results, engagement metrics
How We Store and Process Your Data
Google Sheets and Airtable Integration
- We store your registration and course data in Google Sheets and Airtable for course management
- This includes your contact information, course enrollments, and learning progress
- Data is organized to track your learning journey and provide personalized recommendations
WhatsApp Communication System
- We use WhatsApp automation to send you course reminders, webinar notifications, educational content, and payment confirmations
- Your phone number is used exclusively for educational and transactional communications. You can opt-out of WhatsApp messages at any time by replying "STOP".
Payment Processing via Razorpay
- All payment transactions are processed securely through Razorpay
- We do not store your complete credit card or banking details
- Razorpay handles payment security according to industry standards
- We only retain transaction IDs and payment status for our records
How We Use Your Information
Educational Services
- Course Delivery: Providing access to courses, webinars, and learning materials
- Progress Tracking: Monitoring your learning progress and course completion
- Personalization: Recommending relevant courses based on your interests and progress
- Certification: Issuing certificates upon course completion
Communication and Support
- Course Updates: Sending important updates about your enrolled courses
- Webinar Notifications: Reminding you about upcoming webinars and sending joining links
- Educational Content: Sharing relevant tips, resources, and learning materials via WhatsApp
- Customer Support: Responding to your queries and providing technical assistance
Business Operations
- Payment Processing: Managing course payments and issuing receipts
- Analytics: Understanding course popularity and improving our educational content
- Marketing: Promoting new courses and webinars to interested learners (with consent)
Third-Party Services We Use
Google Sheets & Airtable
Purpose: Storing and managing student data, course enrollments, and progress tracking
Data Shared: Registration information, course progress, communication preferences
Security: Access is restricted to authorized team members only
Razorpay Payment Gateway
Purpose: Processing course payments securely
Data Shared: Payment amount, customer details for transaction processing
Security: PCI DSS compliant payment processing with industry-standard encryption
WhatsApp Business API
Purpose: Sending course updates, reminders, and educational content
Data Shared: Phone numbers and names for personalized messaging
Control: You can opt-out anytime by replying "STOP" to any message
Website Analytics
Google Analytics: Understanding website usage and course engagement
Data Collected: Anonymous usage patterns, popular courses, user behavior
Your Rights and Controls
Communication Preferences
- Email: Unsubscribe from marketing emails using the link in any email
- WhatsApp: Stop receiving messages by replying "STOP" to any WhatsApp message
- Phone Calls: Request to be removed from call lists by contacting us
Data Access and Management
- View Your Data: Request a copy of all data we have about you
- Update Information: Modify your profile, contact details, or preferences anytime
- Delete Account: Request complete removal of your data from our systems
- Course History: Access your complete learning history and certificates
Payment and Refunds
- Transaction History: View all your payment records and receipts
- Refund Requests: Process refunds according to our refund policy
- Payment Method Updates: Change or update your payment information
Data Security and Protection
Security Measures
- Encrypted Storage: All data stored in Google Sheets and Airtable with encryption
- Secure Payment Processing: Razorpay handles all sensitive payment data
- Access Controls: Limited team access with role-based permissions
- Regular Backups: Automated backups to prevent data loss
Data Retention
- Active Students: Data retained while you remain an active learner
- Course Completions: Certificate and completion records kept for 7 years
- Payment Records: Transaction data retained for tax and audit purposes (7 years)
- Marketing Data: Removed within 30 days of unsubscribe request
Contact Us
SkillAIPath Support Team
Email: tech@skillaipath.com
Phone: +919301310154
Website: www.skillaipath.com
For Data Requests: Email with "Data Request" subject including your registered email & phone. Response within 48 hours.
Last updated: June 22, 2025 | Policy designed for SkillAIPath's online education services and payment processing.